5th Street Ohana – A Vacation Rental In Volcano, Hawaii
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5th Street Ohana
Please be aware we have no control over travel delays due to your health, flight delays or other reasons for not being able to keep your reservation. In addition we have no influence over the National Park Service. If they announce a park closure, or if the area is closed for Volcano activity, our cancellation policies stand as stated and agreed at time of booking.
Check-In: Our main office is located at Volcano Village Lodge and is open from 9 am – 6 pm HST. Check-In time is between 3-6 pm. We can arrange for check-in at any time after 6 pm. We may not be available before 3 pm so please call ahead if you are arriving before 3 pm. We never guarantee an early Check-In until the morning of the check-in.
Please advise us in advance if your arrival is after 6 pm and we will send you instructions on how to access your unit.
Check-Out: Check-Out time is 11 am. If you require a late check-out, please make a request to the innkeeper. There will be additional fees.
Maximum Occupancy: Sir Spencer can accomodate 6 persons – two king beds and a pull out coach. Queen Emma can accommodate 3 persons with a king bed and a pull out couch for one person.
Minimum Age: Rooms cannot be rented to anyone under 21 years old. When visiting with children, there must be at least one person over the age of 18 years of age staying in each unit.
Our Cancellation Policy
Your Obligation: Every reservation requires an advance one night non-refundable deposit. The balance of your reservation will be billed to the card on file 7-days prior to arrival. Within 7-days of arrival NO REFUNDS are made for any reason, including travel delays, sickness, COVID, airline changes, etc.
Cancellation policy when booking direct via our website or by phone: If you need to cancel your reservation prior to 7-days of arrival you will only be charged the non-refundable deposit of one night. If you canceled within 7-days of arrival or in case of a no-show, no refund will be issued.
Cancellation policy when booking via an online travel agent such as Booking.com, Expedia or other third-party website: Reservations made through online travel agent websites that we do not have control over are 100% non-refundable and are charge at 100% of the reservation at the time or booking. If you want a more flexible cancellation policy, please book with us directly or on our website. If you need to cancel or change your booking contact the third-party website through which you booked, we cannot process those cancellations for you.
Always book direct for the most flexibility.
Additional Services
Cancellations for additional services: No refunds are given for additional services or items that are cancelled within 7-days of arrival. Prior to 7-days a refund will be offered with a restocking/cancellation fee of 20%.
We cannot be responsible for illness, family emergencies, work conflicts, canceled flights or inclement weather. We highly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at SquareMouth. This company is independent and not affiliated with our hotel and offers coverage for travelers that might be affected by COVID.
Payments: We accept major credit cards; Visa, MasterCard, Discover and AMEX for bookings and enhancements such as picnic baskets, wine etc. Gratuities may be paid in cash at time of stay or service.
Pets: We only allow service animals on the property. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Per the ADA website emotional support, therapy, comfort, or companion animals do not qualify and each situation will need to be assessed by the innkeeper, please just call and discuss your situation ahead of arrival. Please view our accessibility statement for guests with disabilities.
Smoking: All of our units are non-smoking this includes vaping, e-cigarettes and marijuana. Smoking of any kind in your accommodations will incur a additional $500 cleaning fee.
Wireless Internet Access: We offer FREE wireless internet. However, in the rainforest it is usually referred to a ‘honu’ (turtle) internet as it is slow. So please be patient as this is the only option available to us.
We respect and are committed to protecting your privacy. Please review the most recent Privacy Policy on our website.
5th Street Ohana is privately owned. We reserve the right to refuse service to anyone at any time. Guests of 5th Street Ohana take responsibility and agree to pay for any damages that they or their guests may cause with the credit card used for their reservation or other means. Guests will not hold 5th Street Ohana responsible for accidents or injuries to themselves or their guests. 5th Street Ohana cannot be responsible for valuables left in units.
Lost & Found: We will keep your belongings for up to 30-days and will return them to you upon request. We will charge your card for shipping and handling.
Privacy: View our most recent Privacy Policy
Our Commitment to Cleanliness
We take standards for hygiene and cleanliness very seriously and have taken steps to ensure the safety of our guests and associates. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19. Our measures include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Cleaning Products and Protocols:
We use cleaning products and protocols which are effective against viruses, including:
- Guest Rooms: cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the guest area, and door handles.
- Back of House: In the spaces where our team works “behind the scenes,” we have increased the frequency of cleaning and focusing on high-touch areas like entrances, laundry rooms and the office.
